I stayed at this property for a business weekend in Florence. Before arriving I looked at the reviews and was terrified after reading the many criticisms! Starting from the staff, all very kind and helpful in everything with a really pleasant welcome. Our room, a triple room, was very clean, with air conditioning and therefore very cool in these days of extreme temperatures! The bathroom was large and spotless. I have absolutely not found dirt or rubbish as read in some reviews. The lobby has a very nice and welcoming waiting room. My opinion on this structure is very positive.